I conducted user research to gather insight on the needs and pain points of the target audience. I selected a diverse group of 5 teachers who had previously used the existing application. The participants were a mix of genders and ages ranging from 24-60. To gather a wider range of perspectives, the interviews were conducted in both Spanish and English.
The user research questions were as follows.- Tell me a bit about yourself?
2. What’s your relationship with technology, especially mobile apps?
3. Do you use Microsoft teams regularly for school meetings and information?
4. How is using teams compared to the school app?
5. When was the last time you used the school and for what purpose?
6. Tell me 3 good things about the school app?
7. Tell me 3 bad things about the school app?
8. What purpose do you mainly use the school app for?
9. Did you prefer the old system of calling into school or calling the janitor/cleaner when you had a problem in class?
10. Finally, do you want to share more about the school app?
I conducted in-person interviews with a diverse group of 5 teachers who had previously used the existing application. Due to time constraints, the interview process was limited to 20 minutes per participant. Although ideal interview duration would have been 25-30 minutes, the teachers were either busy after school or had limited time during school hours, therefore, all interviews were conducted at the school during school hours.